Terms of service

1. About these terms

These terms apply to the Willbench software service ("Willbench", "the service"). Willbench is provided by OK Software Holdings Limited ("we", "us", "our"), a company registered in England and Wales under company number 13775431, whose registered office is 23 Luxus House, Forge Lane, Moorlands Trading Estate, Saltash, Cornwall, PL12 6LX.

"You" means the business that subscribes to Willbench, and includes the people your business allows to use it. Willbench is sold to businesses only. By creating an account or paying for a subscription, you confirm that you are acting for a business and that you accept these terms on its behalf.

2. What Willbench is

Willbench is online software for professional will writers in England and Wales. It helps you take instructions, prepare documents such as wills, Lasting Powers of Attorney and letters, manage cases and raise invoices to your own clients.

Willbench is a tool. We do not give legal advice and we are not a party to your relationship with your clients. You are responsible for:

• the advice you give and the documents you produce for your clients
• checking every document before it is signed, including any sample wording the software suggests
• meeting the professional, regulatory and insurance obligations that apply to your business

3. Accounts and seats

Each adviser who uses Willbench needs their own seat. You must keep sign-in details secure, must not share a seat between people, and must tell us promptly if you think your account has been accessed without permission. You are responsible for what happens under your account.

4. Subscriptions and payment

• Willbench is a subscription charged per adviser seat. Prices are in pounds sterling and exclude VAT, which is added at the current rate.
• Subscriptions are billed in advance for each billing period by card through our payment provider, Stripe, and renew automatically until cancelled.
• If you add seats during a billing period, the extra cost is charged on a pro-rata basis. If you remove seats, the change applies from your next billing period.
• We may change our prices by giving you at least 30 days' notice by email. The new price applies from your next billing period after the notice ends.
• If a payment fails, we will tell you and try again. If it is still unpaid 14 days later, we may suspend access until it is paid.

5. Cancellation

You can cancel at any time from your billing settings or by emailing support@willbench.com. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. Our refunds and cancellation policy explains when refunds are given.

6. Your data

You own the information you and your clients put into Willbench ("your data"). For the personal data of your clients, you are the controller and we act as your processor: we process it only to provide the service and on your instructions, keep it confidential and secure, and store it on servers in the United Kingdom. We use carefully selected service providers to run Willbench and remain responsible for them.

You can export your data at any time while your subscription is active. After your subscription ends, you have 30 days to export your data. We then delete it within a further 60 days, unless the law requires us to keep it. Backups are overwritten on a rolling basis.

Our privacy policy explains how we handle personal data for which we are the controller, such as your account and billing details.

7. Acceptable use

You must not use Willbench to break the law, to upload malicious code, to try to access other customers' data, to overload or disrupt the service, or to copy, resell or reverse-engineer the software.

8. Availability and support

We aim to keep Willbench available at all times but cannot promise it will never be interrupted. We may carry out maintenance, which we will try to schedule outside UK working hours and tell you about in advance where we can. Support is provided by email on UK working days.

9. Our software

We own Willbench and all rights in the software, its design and its templates. While your subscription is active, we give you a non-transferable right to use it for your business in line with these terms. Documents you produce for your clients using Willbench are yours to use for those clients.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.

11. Suspension and ending these terms

We may suspend or end your access if you seriously or repeatedly break these terms, or if we are required to by law. Where it is reasonable, we will warn you first and give you a chance to put things right. If we stop providing Willbench altogether, we will give you at least 60 days' notice and refund any fees paid for the period after it stops.

12. Changes to these terms

We may update these terms from time to time. We will email you about significant changes at least 30 days before they take effect. If you do not agree, you can cancel before the changes apply.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Contact

Email support@willbench.com or write to OK Software Holdings Limited at the registered office address above.