Refunds and cancellation

Willbench is a subscription for businesses, charged per adviser seat and billed in advance. This policy forms part of our terms of service.

Cancelling

• You can cancel at any time from your billing settings, or by emailing support@willbench.com.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then and will not be charged again.
• You can export your data before and for 30 days after your subscription ends.

Removing seats

You can remove adviser seats at any time. The change applies from your next billing period, and you keep the seats until then.

Refunds

Because you can cancel at any time and keep access until the end of the paid period, we do not normally refund part-used billing periods. We will refund you if:

• you were charged in error, for example twice for the same period
• you were charged after cancelling
• Willbench was unavailable for a significant part of a billing period because of a fault on our side
• we stop providing Willbench, in which case we refund any fees paid for the period after it stops

To ask for a refund, email support@willbench.com within 30 days of the charge, with your firm name and the date of the payment. Approved refunds are made to the original card within 10 working days.

Willbench is sold to businesses only, so the 14-day cancellation right that applies to consumer purchases does not apply.

Contact

OK Software Holdings Limited, 23 Luxus House, Forge Lane, Moorlands Trading Estate, Saltash, Cornwall, PL12 6LX. Email support@willbench.com.